Booking Terms & Conditions

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'Kiko Soccer Schools', 'Kiko Football Club' & 'Kiko Sports' are all trading names of Kiko Sports Coaching Ltd. Company Number - 16832889. Registered in England & Wales.

Money Back Guarantee on Minis and Juniors Classes:

We operate a Money Back Guarantee, if you are not happy with the service at our class, subject to you notifying us within 48 hours of your first session, we will refund All remaining and cancel your place. This excludes birthday parties, private coaching and any one off sessions.

Missed Classes:

Kiko Sports Coaching Ltd operates a no-refund policy for missed classes, classes must be paid in a termly block. (Or if you are joining in a middle of a block, from your start date.)

Membership Fee:

Minis Classes Only - All children who attend Kiko Soccer Schools sessions are required to be members of the Kiko Soccer Schools Club. Membership is payable with your first invoice and is not transferable between children.

Insurance

All members over the age of 6 months are automatically insured for personal accident while participating in classes, which is in respect of death, loss of limb or eyes, or permanent total disablement sustained. In addition, members of all ages are covered by public liability insurance.

Admissions

Kiko Sports Coaching Ltd provide services to all children and are free from discrimination regardless of their gender, specific needs, learning difficulties, background, religion, ethnicity or how well they can speak English.

Bookings

All Bookings must be made in advance. Full payment must be made at the time of booking.

Methods of Payment

Payment can only be made by Debit or Credit Card via our website. No is cash accepted as payment for a booking. Discounts codes are only valid on stated programmes and can be amended at the discretion of the company.

Booking Confirmation

All bookings will be confirmed by email.

Changes to Existing Bookings

All changes made to existing bookings will be charged at the applicable rate

Cancelling of Booking by Customer

For cancellation of a booking, Kiko Sports Coaching Ltd will require 72 hours’ notice prior to the activity start date.

Kiko Sports Coaching Ltd operates a no refund policy, customers who cancel their booking before the 72 hours’ notice period will receive a full credit note.

No credit notes will be issued for activities which are cancelled within the 72 hours’ notice prior to the activity start date.

Cancellation of Booking by Kiko Sports Coaching Ltd

Schedule Changes

Kiko Sports Coaching Ltd may need to amend activity programmes, schedules, services, dates, times and/or venues on occasions for reasons that may be out of its control. These changes will be without refund or compensation to the customer.

Personal Property

Valuable items should not be brought to Kiko Sports Coaching Ltd . Kiko Sports Coaching Ltd will not be liable for the loss or damage of any item of personal/valuable property brought to any of its venues. We advise parents to ensure that all bags and clothing are clearly labelled with the child’s name.

Mobile Phones and Electronic Devices

Children are requested not to bring mobile phones or electronic devices to any Kiko Sports Coaching Ltd Session. In certain circumstances and if a mobile device is brought in by a child, the device will be kept in the managers box which will be locked and always secured. Kiko Sports Coaching Ltd do not take any responsibility for the damage or loss of any mobile phone or electronic devices that are brought to its services.

Please note that each Kiko Sports Coaching Ltd venue has access to a phone and/or tablet device to be used appropriately within our services and in case of emergencies.

Behaviour

Kiko Sports Coaching Ltd ensures that all staff and children attending services are treated with the same respect during all activities, with the use of effective behaviour management strategies to promote the welfare & enjoyment of all children attending.

Kiko Sports Coaching Ltd expects it staff and children to be free from bullying harassment and aggressive behaviour and will not tolerate such behaviour from children attending the services or from their parents/legal guardians.

Kiko Sports Coaching Ltd will work in partnership with parents, schools and children with the aim to manage behaviour using clear, consistent & positive strategies. Our staff will use encouraging positive behaviour as well as providing clear guidance for managing poor behaviour and maintaining the safety and welfare of children and staff

On rare occasions, and in more serious cases, Kiko Sports Coaching Ltd reserves the right to ask parents/legal guardians to remove children from its services.

In the event of unacceptable behaviour by parents/legal guardian Kiko Sports Coaching Ltd reserves the right to terminate any current bookings.

In these events, no refund will be made for any remaining days booked-.

Late Pick up or Uncollected Child

A late fee will be charged per child if they are not collected within their booked hours or prior to the service closing. The late fees are calculated as £5 per every 15 minute period the child is collected late.

Kiko Sports Coaching Ltd reserve the right to withdraw our service should late collection become a reoccurring event. The late collection fee covers the cost of the staff overtime to remain with the child.

Safeguarding

All Kiko Sports Coaching Ltd team members go through strict safer recruitment process including enhanced DBS clearance reference checks and disqualification by association checks.

First Aid

In the event of an accident, first aid will be administered in accordance with the permissions you have agreed and confirmed during the registration process to children in our care, and the emergency services will be called if necessary.

Health, Sickness and Medication

Any medical conditions must be fully disclosed at 1) time of registration and 2) at drop off.

Kiko Sports Coaching Ltd requires all children who are ill or infectious be kept at home for the full duration of their ailment, and for 48 hours after the last symptom occurs.

Insurance

Kiko Sports Coaching Ltd has Public/Employee Liability insurance cover.

Our Liability

We do not exclude or limit in any way our liability for:

Death or personal injury caused by our negligence of our employees, agents or subcontractors

Fraud or fraudulent misrepresentation

Breach of any term of the Consumer Rights Act 2015

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms or negligence. We are not responsible for any loss or damage that is not an obvious consequence of breaching these Terms.

Changes

We may change any of the Terms and Conditions by posting revised terms and conditions on our Website and/or by sending an email to the last email address you gave us., the new terms and conditions will be effective immediately and apply to any continued or new use of our Services. We may change the Website, the Service, or any features of the Service at any time.

Compliments & Complaints

We try to work with our players,partners & parents to offer the best possible experience. If you would like to share an experience with us we would be more than welcome to hear from you in order to ehance our services for the future. All complaints will be dealt with in a fair manner and must be made via email to info@kikosoccerschools.com

Programme Dates

All of the information in our literature is correct at the time of printing.