Booking Terms & Conditions

I have read and understood this form, completed all the details requested to the best of my knowledge and understand / comply with the information set out.

Money Back Guarantee on Minis and Juniors Classes:

We operate a Money Back Guarantee, if you are not happy with the service at our class, subject to you notifying us within 48 hours of your first session, we will refund All remaining and cancel your place. This excludes birthday parties, private coaching and any one off sessions.

Missed Classes:

Kiko Soccer School operates a no-refund policy for missed classes, classes must be paid in a termly block. (Or if you are joining in a middle of a block, from your start date.)

Membership Fee:

Minis Classes Only - All children who attend Kiko Soccer Schools sessions are required to be members of the Kiko Soccer Schools Club. Membership is payable with your first invoice and is not transferable between children.

Insurance

All members over the age of 6 months are automatically insured for personal accident while participating in classes, which is in respect of death, loss of limb or eyes, or permanent total disablement sustained. In addition, members of all ages are covered by public liability insurance.

Admissions

Kiko Soccer Schools provide services to all children and are free from discrimination regardless of their gender, specific needs, learning difficulties, background, religion, ethnicity or how well they can speak English.

Bookings

All Bookings must be made in advance. Full payment must be made at the time of booking.

Methods of Payment

Payment can only be made by Debit or Credit Card via our website. No is cash accepted as payment for a booking. Discounts codes are only valid on stated programmes and can be amended at the discretion of the company.

Booking Confirmation

All bookings will be confirmed by email.

Changes to Existing Bookings

All changes made to existing bookings will be charged at the applicable rate

Cancelling of Booking by Customer

For cancellation of a booking, Kiko Soccer Schools will require 72 hours’ notice prior to the activity start date.

Kiko Soccer Schools operates a no refund policy, customers who cancel their booking before the 72 hours’ notice period will receive a full credit note.

No credit notes will be issued for activities which are cancelled within the 72 hours’ notice prior to the activity start date.

Cancellation of Booking by Kiko Soccer Schools

Schedule Changes

Kiko Soccer Schools may need to amend activity programmes, schedules, services, dates, times and/or venues on occasions for reasons that may be out of its control. These changes will be without refund or compensation to the customer.

Personal Property

Valuable items should not be brought to Kiko Soccer Schools. Kiko Soccer Schools will not be liable for the loss or damage of any item of personal/valuable property brought to any of its venues. We advise parents to ensure that all bags and clothing are clearly labelled with the child’s name.

Mobile Phones and Electronic Devices

Children are requested not to bring mobile phones or electronic devices to any Kiko Soccer Schools Session. In certain circumstances and if a mobile device is brought in by a child, the device will be kept in the managers box which will be locked and always secured. Kiko Soccer Schools do not take any responsibility for the damage or loss of any mobile phone or electronic devices that are brought to its services.

Please note that each Kiko Soccer Schools venue has access to a phone and/or tablet device to be used appropriately within our services and in case of emergencies.

Behaviour

Kiko Soccer Schools ensures that all staff and children attending services are treated with the same respect during all activities, with the use of effective behaviour management strategies to promote the welfare & enjoyment of all children attending.

Kiko Soccer Schools expects it staff and children to be free from bullying harassment and aggressive behaviour and will not tolerate such behaviour from children attending the services or from their parents/legal guardians.

Kiko Soccer Schools will work in partnership with parents, schools and children with the aim to manage behaviour using clear, consistent & positive strategies. Our staff will use encouraging positive behaviour as well as providing clear guidance for managing poor behaviour and maintaining the safety and welfare of children and staff

On rare occasions, and in more serious cases, Kiko Soccer Schools reserves the right to ask parents/legal guardians to remove children from its services.

In the event of unacceptable behaviour by parents/legal guardian Kiko Soccer Schools reserves the right to terminate any current bookings.

In these events, no refund will be made for any remaining days booked-.

Late Pick up or Uncollected Child

A late fee will be charged per child if they are not collected within their booked hours or prior to the service closing. The late fees are calculated as £5 per every 15 minute period the child is collected late.

Kiko Soccer Schools reserve the right to withdraw our service should late collection become a reoccurring event. The late collection fee covers the cost of the staff overtime to remain with the child.

Safeguarding

All Kiko Soccer Schools team members go through strict safer recruitment process including enhanced DBS clearance reference checks and disqualification by association checks.

First Aid

In the event of an accident, first aid will be administered in accordance with the permissions you have agreed and confirmed during the registration process to children in our care, and the emergency services will be called if necessary.

Health, Sickness and Medication

Any medical conditions must be fully disclosed at 1) time of registration and 2) at drop off.

Kiko Soccer Schools requires all children who are ill or infectious be kept at home for the full duration of their ailment, and for 48 hours after the last symptom occurs.

Insurance

Kiko Soccer Schools has Public/Employee Liability insurance cover.

Our Liability

We do not exclude or limit in any way our liability for:

Death or personal injury caused by our negligence of our employees, agents or subcontractors

Fraud or fraudulent misrepresentation

Breach of any term of the Consumer Rights Act 2015

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms or negligence. We are not responsible for any loss or damage that is not an obvious consequence of breaching these Terms.

Changes

We may change any of the Terms and Conditions by posting revised terms and conditions on our Website and/or by sending an email to the last email address you gave us., the new terms and conditions will be effective immediately and apply to any continued or new use of our Services. We may change the Website, the Service, or any features of the Service at any time.

Compliments & Complaints

We try to work with our players,partners & parents to offer the best possible experience. If you would like to share an experience with us we would be more than welcome to hear from you in order to ehance our services for the future. All complaints will be dealt with in a fair manner and must be made via email to info@kikosoccerschools.com

Programme Dates

All of the information in our literature is correct at the time of printing.