At Kiko Sports Coaching Ltd, we want every child to enjoy their sports coaching experience and for parents to feel confident in the care and professionalism we provide. If something isn’t quite right, we want to know so we can put it right quickly.

This page explains how you can raise a concern and how we will respond.

1. Talking to Us

If you have a concern, the quickest and easiest way to resolve most issues is to speak directly to your child’s coach after a session. We encourage open, friendly communication and will always listen.

If the issue feels more serious or you don’t feel comfortable speaking with the coach, please contact our management team instead.

2. Making a Formal Complaint

You can make a formal complaint at any time. Please include as much detail as you can (what happened, when it happened, and who was involved).

You can contact us by:

• Email: safeguarding@kikosports.com

We also accept concerns about safeguarding or child welfare. These are treated urgently and passed straight to our Designated Safeguarding Lead.

3. What Happens Next

• We will acknowledge your complaint within 2 working days.

• A member of our team will review what happened, speak to any staff involved, and gather any information needed.

• We aim to give you a full response within 5 working days.
  If it takes longer, we’ll let you know and keep you updated.

Our goal is always to find a fair, clear, and timely resolution.

4. If You’re Not Happy With the Outcome

If you feel your complaint hasn’t been resolved properly, you can request a review from a senior manager. They will look at the case again and let you know their final decision.

5. Our Promise to You

• We take all concerns seriously

• We will treat you with respect and listen carefully

• We will keep your information private

• We aim to use feedback to continually improve our coaching services